Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-07-19
Person
5
5
0
Review of Amber Ward B
written by a patient
19th July 2023
Queen's Hospital
2023-07-19
Person
4
5
0
Review of Tropical Bay
19th July 2023
Excellent treatment.
Very happy with the staff.
Suggested improvements
Waiting time could be less.
2023-11-16 13:43:27
Response from Queen's Hospital
Thank you for taking the time to provide feedback about your child's experience of Tropical Bay Children's Day Unit at Queen's hospital. I am very pleased to hear that your child received excellent treatment and that you were very happy with the staff. You have also stated that you feel the waiting time could be less - I will share your comments with the clinical team in Tropical Bay. Kind regards Lynda Hassell Director of Nursing for Babies, Children and Young people
Queen's Hospital
2023-07-19
Person
4
5
0
Review of Antenatal screening
19th July 2023
I had a good scan and the staff are wonderful, but I had to wait 2 hours extra for a blood test, when I had an appointment. Is not right
Suggested improvements
There should be appointments for the blood tests, it is not fair that I have to do air this long when I had an ultrasound appointment and they knew it was followed by a blood test.
Queen's Hospital
2023-07-18
Person
5
5
0
Review of Outpatient Team 1
18th July 2023
Having had an extremely bad experience in A&E Urgent Treatment two weeks ago (after 5 hours in Harold Wood Polyclinic I then spent 9 hours being shunted around in Queens A&E even though all xrays and notes had been sent and accepted), I was very pleased to find the treatment in the Fracture Clinic was totally different. At all times I was informed of what was happening and why. All staff were helpful and knowledgeable and the doctors explained everything very clearly. A much better experience!
Suggested improvements
Nothing on this occasion.
Queen's Hospital
2023-07-17
Person
5
5
0
Review of Labour Ward
17th July 2023
Amazing midwife Charlotte & Gabriela (Student Midwife) - Thank you so much for your care & service you made this whole experience unforgettable. We have a beautiful baby boy who is just perfect, can’t thank you enough for your delivery!!!
Suggested improvements
Could have been made more aware of the induction process and how long it takes before labour, however it was a pleasure all in all !!
Queen's Hospital
2023-07-17
Person
5
5
0
Review of Gynaecology Outpatients - Queen's Hospital
17th July 2023
I was a little anxious before I entered the room. I was greeted by HCA Sophie who with a friendly smile asked me how I was. My consultant was Shachi Mishra who was so caring and explained everything and if the treatment was too painful she would stop and I could return another time. RN Lauren was equally friendly and professional. Whilst I was having the investigation Sophie was encouraging me, letting me know how well I was doing and all 3 ladies chatted with me about holidays, their interesting lives and asking about mine. They got me through quite an uncomfortable procedure in parts. I cannot say enough about how friendly and professional they all were, not only to me, but to each other
Suggested improvements
Nothing
Queen's Hospital
2023-07-17
Person
4
5
0
Review of Queen’s - Accident & Emergency
17th July 2023
My whole experience was really good even though the wait wasn’t the best, I was there 10 hours in the emergency department, but despite that the staff were wonderful. I was so worried but a man called Vince was so helpful and really tried to calm me. All staff were very kind and helpful
Suggested improvements
It’s not the hospitals fault the waiting time so can’t see any way things could be improved
Queen's Hospital
2023-07-16
Person
5
5
0
Review of Queen’s - Accident & Emergency
16th July 2023
I was treated with respect and dignity and kept informed.
Suggested improvements
Nothing
Queen's Hospital
2023-07-16
Person
4
5
0
Review of Medical Receiving Unit
written by a family member
16th July 2023
Queen's Hospital
2023-07-16
Person
5
5
0
Review of Cardio-Respiratory Unit
written by a patient
16th July 2023